Frequently Asked Questions

First Time Visiting Us?

So you’re going to be visiting us for the first time. That’s great! Here are some answers to our most commonly asked questions.

A comprehensive eye exam with a doctor of optometry will include measuring your vision, an evaluation of your visual system, and an assessment of your ocular health.

  • Alberta health care card or have the Alberta Health Care number on hand.
  • Any insurance that allows direct submission
  • Prescription glasses, if any
  • Contact lens prescription or the contact lens packaging/box

Typically, your eye exam will take approximately 30 minutes to complete. However, if it is your first visit, require contact lenses or if you are anticipating choosing a pair of glasses, allow for a little more time.

Single vision lenses will often take about 5 business days to be ready. If you require a more specialized lens, this can sometimes take a few days longer, but we will always let you know when you place your order. Progressive lenses can take up to 10 business days because these lenses are custom made for you and the frame that you choose.

Other Common Questions

Have more questions related to eye care. Here are some answers to the most commonly asked questions.

If you wear contacts, an eye exam is required on an annual basis not only to renew the contact lens prescription but also to check the overall health of your eyes. Because contact lenses sit directly on your eye, your eyes will be prone to more eye health risks, such as dry eyes and corneal diseases.

Contact lens wearers have a higher risk for keratitis, pink eye or conjunctivitis than non wearers.  Lower your risk of infection by:

*using fresh contact lens solution daily.

*keep your contact lens case clean and replace regularly

*always wash your hands before handling contacts

*do not sleep with your contact lenses in

Corneal cloudiness or redness may be signs of corneal disease.

Symptoms of corneal disease may include:

*severe pain in the eye

*blurred or cloudy vision

*sensitivity to light and tearing

*headache, nausea, and fatigue

Rapid changes or sustained high levels of blood sugar can cause damage to blood vessels resulting in various changes in the retina and other parts of the eye. Early eye damage may not show any symptoms. Therefore, early detection is imperative to avoid permanent damage.