Frequently Asked Questions
First Time Visiting Us?
So you’re going to be visiting us for the first time. That’s great! Here are some answers to our most commonly asked questions.
What is a Comprehensive Eye Exam?
A comprehensive eye exam with a doctor of optometry will include measuring your vision, an evaluation of your visual system, and an assessment of your ocular health.
What do I need to bring?
- Alberta health care card or have the Alberta Health Care number on hand.
- Any insurance that allows direct submission
- Prescription glasses, if any
- Contact lens prescription or the contact lens packaging/box
How Long Does an Eye Exam Take?
Typically, your eye exam will take approximately 30 minutes to complete. However, if it is your first visit, require contact lenses or if you are anticipating choosing a pair of glasses, allow for a little more time.
How long will it take for my glasses to be ready after I order them?
Single vision lenses will often take about 5 business days to be ready. If you require a more specialized lens, this can sometimes take a few days longer, but we will always let you know when you place your order. Progressive lenses can take up to 10 business days because these lenses are custom made for you and the frame that you choose.
Other Common Questions
Have more questions related to eye care. Here are some answers to the most commonly asked questions.
I wear contacts, do I really need an eye exam every year?
If you wear contacts, an eye exam is required on an annual basis not only to renew the contact lens prescription but also to check the overall health of your eyes. Because contact lenses sit directly on your eye, your eyes will be prone to more eye health risks, such as dry eyes and corneal diseases.
Is There A High Risk Of Eye Infection If I Wear Contact Lenses?
Contact lens wearers have a higher risk for keratitis, pink eye or conjunctivitis than non wearers. Lower your risk of infection by:
*using fresh contact lens solution daily.
*keep your contact lens case clean and replace regularly
*always wash your hands before handling contacts
*do not sleep with your contact lenses in
What Are The Signs And Symptoms Of Corneal Disease?
Corneal cloudiness or redness may be signs of corneal disease.
Symptoms of corneal disease may include:
*severe pain in the eye
*blurred or cloudy vision
*sensitivity to light and tearing
*headache, nausea, and fatigue
I'm Diabetic But My Vision Hasn't Changed. Why Do I Need An Eye Test Every Year?
Rapid changes or sustained high levels of blood sugar can cause damage to blood vessels resulting in various changes in the retina and other parts of the eye. Early eye damage may not show any symptoms. Therefore, early detection is imperative to avoid permanent damage.
When should I see an optometrist vs family doctor?
Book an appointment with your optometrist if you have any concerns for your eyes such as experiencing cloudy/blurry vision, red eyes, seeing floaters or flashes of light, etc. Often family doctors and optometrists work hand in hand with one another and will make necessary referrals if needed.
What will Alberta Health care cover?
By having an active Alberta Health care number, Alberta Health Care will cover eye exams for children ages 0-18 and for seniors aged 65 and over. Alberta health will also cover medically necessary exams such as diabetic checks, and eye emergencies.
What is the difference between an optometrist and an optician?
If you are inquiring to have your vision checked, and/or address any eye concerns, then book an appointment with your optometrist. An optometrist is a doctor that specializes in the health of your eyes. Additionally, an optometrist is the one who prescribes a glasses/contact lens prescription.
If you are looking to purchase glasses or have any concerns regarding your glasses such as needing an adjustment, then the optician is who you will be looking for. An optician fits glasses as well as fixes them and provides insight on which lenses are best for your lifestyle.
When should my child have their first eye exam?
It is recommended that infants have their first eye exam between 6-9 months. Although they are not verbally communicative, optometrists will perform objective testing to ensure parents that their eyes are developing normally.
Ideally, children are seen by their optometrist annually, but children should have at least two more eye exams before they start school (around ages 3 and 5). This is to ensure that they have optimal vision for learning.
I have a vision requirement form that I need to fill out for work. Can your optometrist fill it out for me?
Our optometrists can fill out vision requirement forms. Please keep in mind that exam fees still apply, and an appointment will still need to be booked.